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Returns & Refunds FAQs

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An item was lost or damaged during shipping

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and LightInTheBox will then ship you a new item immediately.

To report a lost or damaged item, please contact our Customer Service:

An item is missing from my shipment

If your order is missing an item, please contact Customer Service:

I received an incorrect item

If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service:

How do I return an item?

hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. You can view the steps in our return process in the chart below:

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返回顶部